Shipping & Return Policy

1Shipping Policy

Delivery Coverage

We deliver throughout India through trusted and insured courier services. We also accept worldwide orders for international patrons.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Since all our instruments are handcrafted and carefully inspected, some orders may require additional preparation time during high order volumes.

Estimated Delivery Time

After dispatch, courier partners generally take 5–7 business days to deliver orders within India, depending on your location.

Please note that delivery timelines are estimates and may vary due to:

• Weather conditions
• Public holidays
• Courier network delays
• Remote serviceable areas
• Customs clearance (for international orders)
• Other unforeseen circumstances beyond our control

2International Orders

For international orders, shipping charges vary by country based on:

• Destination country
• Postal / ZIP code
• Parcel weight and dimensions
• Courier service availability
• Customs duties (responsibility of recipient)

To receive an international shipping quotation, please send us the following details through our concierge page:

• Full name
• Country and postal code
• Product(s) you wish to order
• Quantity required

Once we receive these details, we will calculate the applicable international shipping charges and total amount.

3Payment Methods

Penlisse accepts secure online payment and cash on delivery for select regions.

We support multiple payment methods to ensure convenience and security:

• Credit / Debit Cards
• Net Banking
• UPI
• Razorpay Secure Gateway
• Cash on Delivery (COD) for verified Indian addresses

All official payments should be made only through the payment methods provided on our official Penlisse checkout page.

Please avoid making payments to any unauthorized person or account claiming to represent Penlisse.

4Return, Damage & Missing Item Policy

We take great care in packing every order using protective packaging materials and insurance. However, once the parcel is handed over to the courier, transit handling is beyond our direct control.

Important Requirement for Any Claim

To claim a damaged, broken, defective, or missing item, you must record a clear, unedited unboxing video.

The video should:

• Start before opening the package
• Clearly show the sealed parcel and shipping label
• Show the entire unboxing process from beginning to end
• Clearly display any damage, breakage, defect, or missing item

Claims Without Video

Unfortunately, claims made without a proper unedited unboxing video cannot be accepted, as we are unable to verify whether the issue occurred during transit or after delivery.

Reporting Time

Please send the unboxing video and order details to us within 48 hours of delivery for prompt assistance.

If the claim is verified, we will provide a suitable resolution, such as a replacement for the affected item whenever possible.

5Non-Returnable Situations

Returns or replacements will not be accepted for:

• Change of preference
• Personal dislike of aesthetic choices
• Minor handcrafted variations
• Small surface imperfections, grain variations, or slight finish differences that naturally occur in handcrafted luxury goods

These are considered a normal part of the artisanal crafting process and do not affect the functionality of the instrument.

6Lifetime Warranty

All Penlisse fountain pens with 18K solid gold nibs are covered by our lifetime structural warranty.

The warranty covers:

• Structural defects in materials or workmanship
• Nib alignment and flow issues (not caused by user damage)
• Cap and barrel threading failures

The warranty does not cover:

• Damage from drops, impacts, or misuse
• Use of incompatible inks
• Normal wear from regular use
• Cosmetic changes over time